Soumaya Intissar Ben Dhaou


Qualifications: Ph.D School of Business Administration University of Quebec in Montreal Montreal Canada Management of Information systems 2011 Master’s Degree Information System University of Paris Dauphine Paris, France E-management : Methods et concepts 2004 Bachelor’s Degree Ecole Supérieure de Commerce de Tunis Tunisia International Business Management 2002


A research Fellow at UNU-EGOV. She holds a Ph.D in information systems from the joint program in Business Administration at the University of Quebec at Montreal in affiliation with Concordia, HEC Montreal and McGill University. She was an assistant professor and postdoc research Fellow in innovation technology at Nipissing Northern Ontario University

Areas of Expertise


Research Interest

Management Information sytem

  • Miladi, S., Ben Dhaou S. (2018). Innovation capabilities in bureaucratic organization: Rationalization perspective. Journal of Administrative sciences and technology (In Press).
  • Ben Dhaou S.I., Renard L. (2017). Definition and Categorization of e-Government Capabilities: Lessons Learned from a Canadian Public Organization, Journal of e-government studies and Best-Practices Vol. 2017 (2017), Article ID 144598, DOI: 10.5171/2017. 144598.
  • Miladi S. Ben Dhaou S. (2017). Rationalization perspective on the sustainability of education: Case of E-learning adoption in French Universities, International Journal of Strategic Business Alliances (Accepted pending revision)
  • Brophey, G., Baregheh, A. Ben Dhaou S. Hemsworth, D., (2015) The 'everything's different, every time' innovation management problem: A proposed way forward and pilot test", International Journal of Innovation Management, vol. 19, Iss. 15
  • Ben Dhaou, S., Hemsworth D.(2015). Contribution of sociotechnical perspective system thinking to e-government development, E-commerce research journal(Accepted, February 2015).

  • Business Process Modelling
  • Information System Resources management and Planning
  • Impact of IS/IT on business organizations
  • E-commerce
  • Enterprise Information System
  • Organizational Design and Change Management
  • Management of Information Systems
  • Innovation Management
  • Research in Management
  • Business Ethics
  • Business Statistics

  • 2008 -2009 University of Quebec at Montreal Canada Merit Scholarship
    2005 5th International Business Information Management Conference (IBIMA)
    Best Paper Award
  • 2006 -2007
    Center of Research in organization and management Paris-Dauphine University
    Research and Higher Education Teaching Fellowship
  • 2003-2006
    University of Paris-Dauphine France
    Research Grant in business Management
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